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Call-On-Doc, Inc. data breach investigation

Telehealth provider Call-On-Doc, Inc. reported a data breach in September 2026, confirming a security incident from December 2025 that compromised sensitive patient information. This exposure included names, Social Security Numbers, medical records, and prescription details, placing affected individuals at risk of identity theft and fraud.

Filed
September 24, 2026
Regulator
Oregon AG
People affected
Not stated
File status
Monitoring

What the filing confirms

  • Call-On-Doc, Inc. reported the incident to the Oregon Attorney General.
  • Information involved: Full Name, Date of Birth, Social Security Number, Medical Record Number, Health Insurance ID Number, Diagnosis and Treatment Information, Prescription Information, Provider and Treatment Dates.

Still unknown

  • How many people were affected. The filing does not give a number.
  • What caused the incident beyond the description in the filing.
  • How the attackers got in, and whether basic safeguards such as multi-factor sign-in were in place.
Read the filing at the source

Investigation notes

Call-On-Doc, Inc., a telehealth platform providing virtual healthcare services, disclosed a significant data breach to the Oregon Attorney General on September 24, 2026. This incident, which reportedly occurred on or about December 28, 2025, represents a potential failure in safeguarding the highly sensitive personal and medical data entrusted to the company by its patients. Our firm is currently reviewing the circumstances surrounding this security event, focusing on Call-On-Doc’s data protection practices.

The compromised information confirmed in the filing includes Full Name, Date of Birth, Social Security Number, Medical Record Number, Health Insurance ID Number, Diagnosis and Treatment Information, Prescription Information, and Provider and Treatment Dates. This combination of identifying and health-related data carries substantial risks for those affected, including medical identity theft, fraudulent insurance claims, and the potential for financial fraud through unauthorized access to personal accounts.

As a custodian of protected health information, Call-On-Doc, Inc. was legally obligated under federal statutes like HIPAA and HITECH, as well as Oregon state laws, to implement robust administrative, physical, and technical safeguards. The occurrence of this data breach raises questions about whether the company adequately maintained these crucial protections, potentially leaving patient data vulnerable to unauthorized access for an extended period.

If you have received a data breach notification letter from Call-On-Doc, Inc., it serves as an official acknowledgment that your confidential records were compromised. Such a notification confirms you may have legal standing to investigate potential claims for damages resulting from the exposure of your private health and personal information, which can include out-of-pocket expenses and the ongoing stress of identity theft monitoring.

Our firm is actively investigating Call-On-Doc, Inc.'s conduct related to this data breach. We offer a complimentary, no-obligation case review for individuals impacted by this incident, and we operate on a contingency fee basis, meaning you owe no legal fees unless we successfully recover compensation on your behalf.

What our attorneys examine

A cyberattack does not excuse a company from protecting the information it holds. We look at whether Call-On-Doc, Inc. used reasonable security, how long it kept the data, and how quickly it told the people affected. Those questions decide whether a class action or individual claim is possible. Read more on how ransomware lawsuits work, or browse other incident files in Oregon.

Call-On-Doc, Inc. data breach questions

How many people were affected by the Call-On-Doc, Inc. data breach, and what was exposed?
The filing does not give a count of affected people and lists the following information as involved: Full Name, Date of Birth, Social Security Number, Medical Record Number, Health Insurance ID Number, Diagnosis and Treatment Information, Prescription Information, Provider and Treatment Dates. Your own letter is the best guide to what was exposed about you, since notices are usually tailored to each person.
Is the Call-On-Doc, Inc. data breach letter legit or a scam?
A notice from Call-On-Doc, Inc. in the mail matches the breach Call-On-Doc, Inc. reported to the Oregon Attorney General on September 24, 2026. Check that the company name and dates in your letter match that filing. A real notice of data security incident won't ask for your password, Social Security number or a payment — if it does, contact Call-On-Doc, Inc. through a phone number or website you find yourself.
Did Call-On-Doc, Inc. offer free credit monitoring?
Check your letter from Call-On-Doc, Inc.. If free credit or identity monitoring is offered, the enrollment code and deadline are printed in the notice itself. Because Social Security numbers are listed in this filing, identity monitoring and a credit freeze matter more than usual. Signing up doesn't waive any legal rights you may have.
Is there a Call-On-Doc, Inc. data breach class action lawsuit?
Law firms often open an investigation after a breach notice like this one, and a class action lawsuit may follow. This page doesn't confirm that a lawsuit has been filed against Call-On-Doc, Inc.. You usually don't have to join a class action to be included — if a settlement is reached, class members are notified and can file a claim.
What should I do after getting the Call-On-Doc, Inc. data breach notice?
Keep the letter and the envelope, and note the date it arrived. Freeze your credit with Equifax, Experian and TransUnion, change any passwords the notice mentions, and sign up for any free credit monitoring the letter offers. Then check whether you may have a claim.
Where can I see the official Call-On-Doc, Inc. breach notice?
Call-On-Doc, Inc.'s report is published by the Oregon Attorney General: https://justice.oregon.gov/consumer/databreach/#Call-On-Doc%2C%20Inc.-2026-09-24 Compare it with the letter you received to confirm the dates and details match.
Do I need a Call-On-Doc, Inc. data breach lawyer or attorney?
An attorney can read your notice and tell you whether a claim makes sense. A case review here is free, and data breach cases are usually handled on contingency, so there is no upfront cost.
Can I sue Call-On-Doc, Inc. over the data breach?
It depends on what was exposed, the law in Oregon and your own state, and whether you've been harmed. Most people take part through a class action rather than suing alone. Keep your notification letter — it's the proof that connects you to the breach.
How much could a Call-On-Doc, Inc. data breach settlement or claim be worth?
There is no set amount, and no Call-On-Doc, Inc. settlement is confirmed here. In past data breach settlements, payments depended on what data was exposed and on documented losses — fraud, out-of-pocket costs and time spent dealing with the breach. The filing lists Full Name, Date of Birth, Social Security Number as involved. Keep receipts and records; they're what damages claims are built on.

Other open files in Oregon

Attorney advertising. An incident file reflects a public regulator filing and our review of it; it does not mean a lawsuit has been filed or that the company did anything unlawful. Submitting a review request does not create an attorney-client relationship.