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Call-on-Doc data breach investigation

Telehealth provider Call-on-Doc reported a data breach to Texas regulators in September 2026, confirming that patient personal and medical information was compromised. This incident raises serious concerns about the platform's data security practices and the potential long-term risks for affected individuals who entrusted their sensitive health details to the service.

Filed
September 21, 2026
Regulator
Texas AG
People affected
Not stated
File status
Monitoring

What the filing confirms

  • Call-on-Doc reported the incident to the Texas Attorney General.
  • Information involved: Full Name, Date of Birth, Social Security Number, Medical Record Number, Health Insurance ID Number, Diagnosis and Treatment Information, Prescription Information, Provider and Treatment Dates, Billing and Financial Information.

Still unknown

  • How many people were affected. The filing does not give a number.
  • What caused the incident beyond the description in the filing.
  • How the attackers got in, and whether basic safeguards such as multi-factor sign-in were in place.
Read the filing at the source

Investigation notes

Call-on-Doc, a telehealth and online medical consultation platform, disclosed a data breach to the Texas Attorney General on September 21, 2026, stemming from an incident that occurred on December 22, 2025. This notification confirms that the confidential information of its patients was accessed and compromised.

The exposed data categories include Full Name, Date of Birth, Social Security Number, Medical Record Number, Health Insurance ID Number, Diagnosis and Treatment Information, Prescription Information, Provider and Treatment Dates, and Billing and Financial Information. The compromise of such extensive personal and health data places affected individuals at heightened risk for medical identity theft, financial fraud, and targeted phishing schemes that exploit sensitive medical details.

As a digital healthcare provider, Call-on-Doc was legally obligated under frameworks like the Health Insurance Portability and Accountability Act (HIPAA) and the Texas Medical Records Privacy Act to implement robust safeguards to protect patient data. The occurrence of this breach suggests a potential failure in upholding these security duties, prompting an examination into whether adequate measures were in place to prevent unauthorized access to deeply personal health records.

Receiving a data breach notification from Call-on-Doc indicates your information was directly involved in this security incident. This formal notice often establishes your standing to pursue legal recourse. Individuals impacted by such breaches may have grounds to join a class action lawsuit seeking accountability and compensation for the risks, stress, and time spent monitoring their accounts. It is important to remember that joining such actions typically does not require upfront payment.

Understanding your rights and potential legal options following this breach is crucial. If you received a notification letter from Call-on-Doc, we invite you to connect with our team for a confidential discussion about your situation and to explore how this incident may affect you.

What our attorneys examine

A cyberattack does not excuse a company from protecting the information it holds. We look at whether Call-on-Doc used reasonable security, how long it kept the data, and how quickly it told the people affected. Those questions decide whether a class action or individual claim is possible. Read more on how ransomware lawsuits work, or browse other incident files in Texas.

Call-on-Doc data breach questions

How many people were affected by the Call-on-Doc data breach, and what was exposed?
The filing does not give a count of affected people and lists the following information as involved: Full Name, Date of Birth, Social Security Number, Medical Record Number, Health Insurance ID Number, Diagnosis and Treatment Information, Prescription Information, Provider and Treatment Dates, Billing and Financial Information. Your own letter is the best guide to what was exposed about you, since notices are usually tailored to each person.
Is the Call-on-Doc data breach letter legit or a scam?
A notice from Call-on-Doc in the mail matches the breach Call-on-Doc reported to the Texas Attorney General on September 21, 2026. Check that the company name and dates in your letter match that filing. A real notice of data security incident won't ask for your password, Social Security number or a payment — if it does, contact Call-on-Doc through a phone number or website you find yourself.
Did Call-on-Doc offer free credit monitoring?
Any free monitoring Call-on-Doc is offering will be described in the notice you received, along with an activation code and a sign-up deadline. Because Social Security numbers are listed in this filing, identity monitoring and a credit freeze matter more than usual. Enrolling does not give up your right to bring a claim.
Is there a Call-on-Doc data breach class action lawsuit?
Law firms often open an investigation after a breach notice like this one, and a class action lawsuit may follow. This page doesn't confirm that a lawsuit has been filed against Call-on-Doc. You usually don't have to join a class action to be included — if a settlement is reached, class members are notified and can file a claim.
What should I do after getting the Call-on-Doc data breach notice?
Keep the letter and the envelope, and note the date it arrived. Freeze your credit with Equifax, Experian and TransUnion, change any passwords the notice mentions, and sign up for any free credit monitoring the letter offers. Then check whether you may have a claim.
Where can I see the official Call-on-Doc breach notice?
Call-on-Doc's report is published by the Texas Attorney General: https://oag.my.site.com/datasecuritybreachreport/apex/DataSecurityReportsPage#BR-0005352 Compare it with the letter you received to confirm the dates and details match.
Do I need a Call-on-Doc data breach lawyer or attorney?
An attorney can read your notice and tell you whether a claim makes sense. A case review here is free, and data breach cases are usually handled on contingency, so there is no upfront cost.
Can I sue Call-on-Doc over the data breach?
It depends on what was exposed, the law in Texas and your own state, and whether you've been harmed. Most people take part through a class action rather than suing alone. Keep your notification letter — it's the proof that connects you to the breach.
How much could a Call-on-Doc data breach settlement or claim be worth?
There is no set amount, and no Call-on-Doc settlement is confirmed here. In past data breach settlements, payments depended on what data was exposed and on documented losses — fraud, out-of-pocket costs and time spent dealing with the breach. The filing lists Full Name, Date of Birth, Social Security Number as involved. Keep receipts and records; they're what damages claims are built on.

Other open files in Texas

Attorney advertising. An incident file reflects a public regulator filing and our review of it; it does not mean a lawsuit has been filed or that the company did anything unlawful. Submitting a review request does not create an attorney-client relationship.